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Technical Support for

HP 10 Black, HP 11 Black and Color Ink Tanks
HP 10 (C4840A) Black, HP 10 (C4844A) High Capacity Black, HP 11 (C4836A) Cyan, HP 11 (C4837A) Magenta, HP 11 (C4838A) Yellow, HP 10 (C4841A) Cyan, HP 10 (C4843A) Magenta, HP 10 (C4842A) Yellow

Compatible HP Printers: HP Professional 2000 series, HP Business Inkjet 2200, 2230, 2250, 2280, 2500, and 2600 series

Test Print

 

Possible Problems

Printer leaves streaks in printed documents:  This is the first sign that your printer ink cartridge is running out of ink. This is the best time to refill your printer ink cartridge.

Printer does not print at all:  Printer ink cartridge is out of ink or the print head is burned out.

Printer light is blinking and will not print:  Printer ink cartridge is burned out or not seated properly in the printer.

Printer ink cartridge is leaking:  Improper vacuum displacement in ink cartridge or printer ink cartridge is over filled.

Printer is smearing ink on paper:  Improper vacuum displacement in ink cartridge or printer ink cartridge is over filled.

Remedies Or Corrections

Most common problem after refilling the No. 10 or No. 11 black or color ink tanks is the printer ink monitor not reading a full cartridge.  If this is the problem you are having it is because the black, rubber piece located on the tank must be hard in order to apply enough to be sensed as a new or full cartridge.  This is done by pressurizing the cartridge, which is not the easiest thing to do once you have refilled it.  The easiest solution for this problem is to take a small, thin piece of cardboard, fold it in half, and tape it across the rubber piece on the cartridge.  Install the cartridge back into the printer and it should read as a full, ready to print cartridge.

If you cartridge has a  leak problem or is not printing at all,  it may be necessary to clean the print head if your HP No. 10 or No. 11 black or color printer ink cartridge printhead (NOT the tank the you refilled, but what the tank sits inside when it is in the printer) is not printing as desired. This can be done by pouring hot distilled water into a cup or dish approximately 1/4" deep - It is important NOT to get any water into the HP printer ink cartridge itself. Place the "Print-Head" (Bottom portion of the ink No. 10 Series HP ink cartridge where the ink exits the ink cartridge) in the HOT distilled water and let soak for 1 minute. You will see the water solution start to cloud as the respective ink is heated and released from the HP No. 10 or No. 11 ink cartridge.

Insert the tank back into the printhead (cartridge).  You will then need to place a dry paper towel in the palm of your hand as if you were wadding it up.  Place the printhead of the ink cartridge into the paper towel and hold it there for a few seconds.  Then remove it.  You should see a narrow line of whichever color cartridge you are working with where the print head was blotted on the paper towel, you may need to repeat this step 15-20 times.  After you see a solid line your HP No. 10 or No. 11 printer ink cartridge should be ready to install into your printer.

After you have soaked and blot tested and your HP No. 10 or No. 11 printer ink cartridge is still not producing the proper test results on the printer ink cartridge blot test, ensure that you filled the printer ink tank with the correct number of CC's as shown on your directions.  Each ink cartridge MUST have the precise amount of ink injected into the printer ink cartridge when refilling in order for the pressure of the ink cartridge to balance out. It may be necessary to remove the ink already injected by using your needle and syringe to draw the ink back out of the HP No. 10 or No. 11 ink cartridge and re-inject the proper amount of ink into the cartridge again.

If you have tried all of the above and you still are not getting your ink cartridge to work, the next possible cause would be to assume the printer ink cartridge or HP print head is burnt up. This can happen on certain printer ink cartridges that have the print head built onto the ink storage tank. If this is the case there is no way to fix the ink cartridge. It must be replaced with a new HP No. 10 or No. 11 black or color printer ink cartridge.

If you have tried everything suggested on this page and can still not get your printer ink cartridge going, Feel free to call our technical support line for assistance at 254-399-9736, But make sure that you have completed all the steps above because they will be the first things are technicians ask you to do.

IMPORTANT NOTES TO REMEMBER ABOUT REFILLING YOUR PRINTER INK CARTRIDGE
  • Since most all ink cartridges either have a sponge or tank to store ink, it is important to refill your ink cartridge either before it runs out of ink or as soon as possible after it begins to streak or the printer gives you a LOW ink alarm. Inks are designed to dry quickly to prevent bleeding or smearing on your printouts, since this ink dries so quickly if you run out of ink and do not refill as soon as possible, the ink in the print head will dry and clog the print head holes with are smaller than the diameter of a human hair. There may be as many as 100 holes on each print head, any of which can become clogged up causing poor print quality.

  • If you do not have an ink refilling kit handy when you first run out of ink, place your empty printer ink cartridge back in the original print head cap and place the ink cartridge into a plastic zip lock baggie. Remove as much of the air in the baggie as possible and seal the bag.

  • When completing steps 1-3 above it is important to follow the directions exactly as soon to ensure original print quality on your printed documents. Each printer ink cartridge refills with different techniques and each printer ink cartridge uses different ink formulas and color pigments, Never use ink that was designed for a different printer for any other printer other than the one the kit was designed for or you may damage the ink cartridge or contaminate the ink cartridge.

  • Since you are dealing with ink it is important to be careful and take your time when refilling your printer ink cartridges, You may have a drip from time to time when learning how to refill your ink cartridge, So be prepared. Use a clean work area like a kitchen sink and place news papers or paper towels on your work surface while refilling your printer ink cartridge. If a spill does occur or you get ink on you, Most inks are water soluble and can be cleaned with water before they dry, Resolve carpet cleaner will remove ink from carpets or other fabrics. And Finger nail polish remover will remove the ink from other hard surfaces such as tile or countertops. The best method is prevention.

  • With the cost of printer ink cartridges today everyone is beginning to understand how cost effective ink refilling can be, You can literally save hundreds of dollars a year by refilling your own printer ink cartridges so taking a little time will pay you back in a tremendous money savings, And after you do it the first time the next time will be easy. It just takes patience and practice.

  • Since you are RECYCLING your printer ink cartridge instead of throwing it in the trash you are also helping to save our earth by less waste ending up in our landfills. The more you can recycle the more we benefit and protect our own future.

  • Our products - All of our products and ink formulas meet or exceed original specifications for your printer ink cartridge and are NOT universal inks, These ink formulas are designed specifically for your printer and are designed for high quality.

           

 


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